Question 1

How can I access WATCH40?

Accepted Answer

The WATCH40 app is accessible from your web browser at the following address using your login credentials: https://app.watch40.com/

Question 2

My login credentials don’t work. What should I do?

Accepted Answer

If your login credentials don’t work, please contact our support team at the following email address: support@watch40.com.

Question 3

I lost my password. What should I do?

Accepted Answer

If you have lost your password, click on “Forgot password” on the WATCH40 login page. An email with a link to create a new password will be sent to your registered email address.

Question 4

How does WATCH40 work?

Accepted Answer

WATCH40 is an application that’s simple to set up.
1. Connect advertising platforms: once logged into the app, simply link your media platforms (Google Ads, Meta, etc.) with your credentials via Settings > Ad accounts > Connect.
2. Configure alerts: depending on the features activated, you can customize alert triggers (thresholds, targeting, etc.), choose the users who will receive them, and define the notification channels in the Settings menu.
3. Always-on campaign monitoring: WATCH40 continuously monitors all your advertising accounts and campaigns, 24/7.
4. Media anomaly detection: when an anomaly is identified according to your parameters, it is recorded in the application.
5. Real-time notifications: WATCH40 instantly notifies users of any detected alert, according to their communication preferences.
6. Alert management and resolution: once notified, users can review the alert details, access the relevant advertising platform directly to identify the cause, and fix the issue. The alert can then be closed in WATCH40, with the option to add comments for better traceability and historical tracking.

Question 5

What are the features of WATCH40?

Accepted Answer

WATCH40 includes four key features: Overspend Alert, Always-on Tracking Alert, Targeting Alert, and Forecast Alert. You can find more details about these features on the following page: https://www.watch40.com/solutions.(https://www.watch40.com/solutions.)

Question 6

Which advertising platforms are compatible with WATCH40?

Accepted Answer

WATCH40 connects directly to the main advertising platforms via API: Google Ads, Meta (Facebook/Instagram), LinkedIn Ads, TikTok Ads, Snapchat Ads, and Microsoft Advertising/Bing Ads.
Additional integrations are under development to further expand coverage

Question 7

What is a media ad account?

Accepted Answer

A media ad account refers to one advertising account on platforms such as Google Ads, Meta (Facebook/Instagram), LinkedIn Ads, Microsoft Advertising, etc.
For example, if your agency manages 3 Google Ads accounts and 2 Meta accounts, that would count as 5 media ad accounts. Only active ad accounts are counted.

Question 8

How can I contact WATCH40 support?

Accepted Answer

For any questions, the WATCH40 support team is available at the following email address: support@watch40.com.

Question 9

How can I get a demonstration of WATCH40?

Accepted Answer

It’s very simple: just book a slot in our online calendar at https://www.watch40.com/demo (https://www.watch40.com/demo)or contact us by email at contact@watch40.com.

Question 10

Is there a free trial available?

Accepted Answer

No. We can schedule a demo to present WATCH40 solution and its features. You can request it via support@watch40.com.

Question 11

What happens when new features are released?

Accepted Answer

All core features (alerts, platforms, dashboards) are included by default. New integrations (e.g., new ad networks) may be added as optional add-ons. Early adopters can request beta access.

Question 12

Is my data safe?

Accepted Answer

Yes. We apply GDPR and US privacy regulations (including CCPA). All data is encrypted and stored securely with access restrictions. Full details in our [Privacy Policy].

Question 13

The data doesn’t seem up to date. What can I do?

Accepted Answer

WATCH40 is connected to advertising platforms through their official APIs. Data updates therefore depend entirely on the proper functioning of these APIs. In case of delay or synchronization issues, responsibility lies with the respective platform and not with WATCH40.

Question 14

What is “Custom Watch40 Assist”?

Accepted Answer

This is an add-on service where a dedicated team member helps you configure advanced use cases (multi-account and campaign setup). Ideal for agencies or large advertisers.

Question 15

Are prices inclusive of taxes (VAT or sales tax)?

Accepted Answer

No, prices shown are excluding VAT or applicable sales tax. For North American clients, local sales tax may be applied depending on your billing address.

Question 16

What happens if I exceed my account limit?

Accepted Answer

If you go over your plan’s limit (e.g., from 10 to 12 accounts in the “Starter” plan for Advertiser), you will be prompted to upgrade to the next tier, or you can request a tailored plan. Our support team will notify you when thresholds are reached.

Question 17

Can I switch plans anytime?

Accepted Answer

Yes, you can upgrade your plan at any time. Downgrades are possible at the end of your current billing cycle (monthly or annual). Just contact our support team.

Question 18

What support is included in each plan?

Accepted Answer

Basic support : email-based, 72h response time
Standard support : email-based, 48h response time
Premium support : email-based, 24h response time
Premium+ support : dedicated contact, priority support

Question 19

How is billing handled?

Accepted Answer

Monthly and annual billing are available. Payments can be made via:
Credit card (Stripe secure payment)
Bank transfer (for annual contracts or custom quotes)
Invoices are sent automatically at the beginning of each billing cycle.

Question 20

How can I cancel my WATCH40 subscription?

Accepted Answer

To terminate your subscription, please send a written request by email to support@watch40.com. We will confirm the effective termination date according to your contractual commitment.

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